Doctor World 👨⚕️
DoctorWorld offers convenient access to quality medical services through its telemedicine platform, connecting patients with skilled doctors online.
My role
UI/UX DesignerWhat I did
The Objective 🩺
The goal is to improve the user experience (UX) and usability of the teleconsultation app in order to enhance its stickiness.
Design thinking framework
The Double Diamond is a problem-solving approach divided into four stages: Discover, Define, Develop, and Deliver.
It helps teams explore problems thoroughly, generate ideas, and implement solutions effectively.
Discover about our users and competitors :
Persona
Empathy Map
We crafted a persona based on user research and demographic analysis, then visualized her empathy map for easy sharing and understanding across teams.
| Name | Emily Tan |
|---|---|
| Profession | Writer & Mother |
| City | Singapore |
| Income | Moderate (5k) |
| Main goal | Balancing single parenthood while pursuing her career as a writer and providing excellent care for her family. |
Problems that's affecting our aim
👶 Lack of dependant features
Frustration over the inability to add family members to their account, leading them to create and manage multiple accounts for each family member.
🥶 Trust Issues
Uncertainty and hesitation, fearing that doctors may not be able to offer an accurate diagnosis without conducting physical examinations.
📩 Notification
Lack of timely and informative updates regarding medication delivery status.
leading to inconvenience in managing their schedules effectively.
👩💻 Support Measures
Lack of immediate assistance or guidance after sessions, highlighting the importance of having access to support for addressing queries or concerns that may arise post-consultation.
📂 Medical Records
Review past consultations, test results, and treatment plans. Users had to search extensively when doctors requested this information.
💊 Chronic Illness
A lack of specialized features. The absence of tools for medication tracking, symptom monitoring, and personalized treatment plans.
